Each individual resident has an agreed Plan of Care.
This plan includes a description of their preferred daily routine, their likes and dislikes in relation to food and any specific dietary requirements and similar matters. It includes their preferences in respect to how they like to be addressed and what dignity, respect and privacy means to them in terms of daily behaviour and actions.
We find that it is particularly important to find this out in relation to any intimate personal care activities that staff are expected to carry out.
The care plan also contains a risk assessment and any risk management plan needed. It includes details of health care needs, medication, details of GP and any community nursing or other therapeutic services provided or that the resident commissions for her/himself.
The service plan also includes details of the resident’s social interests and activities and how these are met, and any arrangements to attend religious services of their choice and for contact with relatives, friends and representatives.
All care staff are responsible for monitoring, reviewing and co-ordinating the service plans of the residents.
Their duties include preparing residents and gathering information for their reviews, which are held at least on a six-monthly basis and more often if needed.
Care staff are offered regular supervision by the Registered Manager. The Registered Manager will also communicate with outside professionals who may be involved with particular residents.
The daily care programme is organised as a response to residents’ individual and combined needs.
All mealtimes are flexible and residents can arrange to have their meals in their own rooms or in the dining room.
Fees include all care and accommodation costs, food and drink, heating and lighting, any laundry done on the premises and any other services staff provide.
Service users are expected to pay from their personal allowance or private income for personal items such as newspapers, tapes, books and magazines and for additional services provided at the Home such as hairdressing and chiropody. Residents are free to make their own arrangements for buying in such services.